1. Introduction
WeCreate Laser Technology Co., Ltd. ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data.
This policy applies to all interactions with our website (wecreatelaser.com), inquiry forms, email communications, and customer support channels.
2. Information We Collect
2.1 Information You Provide Directly
When you submit an inquiry form, request a quote, or contact us, we may collect:
- Name (first and last)
- Email address
- Phone number
- Company name
- Country or region
- Product interests and project descriptions
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and navigation paths
- Referring website or search terms
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide product recommendations
- Process orders and manage customer accounts
- Provide technical support and warranty services
- Send product updates and educational content (only with your consent)
- Improve our website, products, and services
- Comply with legal obligations and protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit an inquiry form with the privacy checkbox checked
- Contract performance: When processing orders or providing requested services
- Legitimate interests: For website analytics and product improvement, where these do not override your privacy rights
- Legal compliance: When required by applicable laws or regulations
5. Data Sharing
We may share your information with:
- Service providers: Shipping companies, payment processors, and IT service providers who assist us in operating our business. These providers are contractually bound to protect your data.
- Regional distributors: If you are in a region served by an authorized WeCreate distributor, we may share your inquiry details to ensure timely local support.
- Legal authorities: When required by law, court order, or to protect our legal rights.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy. Specifically:
- Inquiry data: 3 years from last contact
- Customer/order data: 7 years for tax and legal compliance
- Website analytics: 26 months (Google Analytics default)
You may request earlier deletion at any time (see Section 8).
7. Cookies
Our website uses cookies for the following purposes:
- Essential cookies: Required for website functionality (session management, security)
- Analytics cookies: Help us understand how visitors use our website (Google Analytics)
- Marketing cookies: Used only with your consent to show relevant content
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw previously given consent at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, access controls for our internal systems, and regular security reviews.
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
10. International Data Transfers
As a company based in China with a global customer base, your data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: [email protected]
- Phone: +86 755 2345 6789
- Address: Building 12, Innovation Park, Bao'an District, Shenzhen, Guangdong 518108, China